LAN IT 24 GmbH

🚀 Exciting Career Opportunity in IT Support! Join Us in Hamburg, Cologne, Düsseldorf, and Nuremberg! 🚀

Dear Sir or Madam,   we at LAN IT 24 are currently looking for IT Supporters in: - Buenos Aires, Argentina - Manaus, Brazil - Rio Barra, Brazil - Changzhou, China - Shanghai, China - Cairo, Egypt - Jakarta, Indonesia - Surabaya, Indonesia - Yokohama, Japan - Nairobi, Kenya - Mexico City, Mexico - Toluca, Mexico - Karachi, Pakistan - Makati, Philippines - Rolle, Switzerland - BinhDuong, Vietnam Start: April 2024 Duration: 1 year (with option) Full time (Monday-Friday/40h) 100% Onsite   Responsibilities: Work Experience: More than 24 months · Field incoming help requests from end users via both telephone and work orders in a courteous manner · Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue · Build rapport and elicit problem details from help desk customers · Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician · Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution   Other skills: · Ability to advise and to present to one or more customer staff. · Monitor and control daily service call activity, utilization, inventory levels and service levels. · Exceptional customer service · Advanced knowledge in Customer Service Aptitude · Resolving technical problems with hardware, software and connectivity. · Troubleshooting customer issues while maintaining agreed upon service levels for customer contact and resolve · Participate in the configuration and support of internal systems. · Ability to work effectively with Logistics · Adherence to assigned schedule · Adhering to documented policies, procedures and processes for nsc that are specific to the service. · Clear and concise documentation of all customer interaction within appropriate CRM tool. · Able to function in a team environment · Maintain knowledge levels as industry enhancements occur · Support installation and implementation of connectivity and high-end systems products · Continuous improvement of service delivery.   Qualifications: Sound knowledge of: · Advanced knowledge in Computer Hardware            · Advanced knowledge in Common Software applications            · Advanced knowledge in Microsoft Operating system · Proficient knowledge in Printer Hardware · Proficient knowledge in configuring and troubleshooting networking, wireless and VPN features of end-user devices · Proficient knowledge in Ticketing software · Microsoft Office & Office 365 applications · PC\Laptop hardware · PC\Laptop peripherals, including printers · Mobile devices If you are interested please contact me or send your CV to: jobs@lan-it24.de

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Hitting 1000 followers on LinkedIn is a milestone worth celebrating! 🎉 Thanks to each one of you for being part of our journey. Let's continue to connect, engage, and achieve great things together! 🤝 #LinkedInMilestone #Thankful #CommunityBuilding